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📦 Return & Refund Policy
Last updated: 25/07/2025
At Chill Monkey, we want you to be fully satisfied with your purchase. If something’s not quite right, we’re here to help.
🗓 Return Window
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
✅ Return Eligibility
To be eligible for a return:
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Items must be unworn, unused, with tags, and in their original packaging.
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Proof of purchase or receipt is required.
To start a return, email us at chillmonkeyshop@gmail.com.
📍 Return address:
217 Wrangler Drive, Coppell, Texas 75019.
Returns sent without first contacting us will not be accepted.
🚚 Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
🚫 Non-Returnable Items
The following cannot be returned:
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Custom or personalized items
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Sale items or gift cards
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Perishable goods (e.g., food, flowers)
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Personal care products
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Hazardous materials or flammable liquids/gases
If you’re unsure, contact us at chillmonkeyshop@gmail.com before returning.
🔄 Exchanges
Want a different size or product?
We recommend returning the item and placing a new order once the return is accepted.
🇪🇺 EU Customers: 30-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return it within 30 days for any reason.
Items must be in their original, unworn condition with tags and proof of purchase.
💸 Refunds
We’ll notify you when we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
⏳ If more than 30 business days have passed and you haven’t received your refund, contact us at chillmonkeyshop@gmail.com.